FAQ's

  • Q: How much is shipping?
    A:     We Offer Free Standard Delivery: To USA 
    Q: How long does shipping takes?
    A:  All orders are shipped within 1-3 business days
  • Shipping: Standard Delivery orders will deliver within 5-7 days
  • Shipping: Rest of World orders will deliver within 10-15 days
  • Q: Where is my order?
    A:     You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.
  • Q: What is my tracking number?
    A:     This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.
  • Q: I've lost my tracking number. What can I do?
    A:     Simply contact us at support@mimiyoo.com with your full name and mailing address, and we will resend your confirmation number.
  • Q: How can I make changes to my order?
    A:     If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
  • We Can Change:
  • - Your delivery details
    - Your name
    - Your email
    - Your phone number
  • Q: How can I cancel my order?
  • A: You must contact us within 24 hours. We cannot cancel your order once it has already been shipped.
  • Q: What is your return policy?
    A:     Please see our refund and Return Policy by clicking on this link: https://mimiyoo.com/policies/refund-policy
  • Q: Who do I contact if there's something wrong with my order?
    A:     If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@mimiyoo.com
  • Contact us: 
    If we still haven't managed to answer your question please feel free to contact us at support@mimiyoo.com and we'll get back to you within 24 hours.